At a Glance: 2010 Quality Improvement Plans Underway

Additional Information

For related information please view our quarterly newsletter.
Winter 2010 Newsletter

Archived Articles

03/30/2010 - Jack Flora
03/30/2010 - Carol Gradkowski
03/30/2010 - Outstanding Volunteer of the Year Finali...
03/30/2010 - Service Coordination Expands to Marian P...
03/30/2010 - Relocation Support for Seniors
03/30/2010 - 2010 Quality Improvement Plans Underway
03/30/2010 - Senior Companion Program
03/30/2010 - PSO 2010 Community Partners Concert Feat...
12/28/2009 - In Memory of Mary Anne Kelly
12/28/2009 - 2009 Quality Improvement Plan

As part of an on-going effort to provide the highest quality of care management services to our consumers, Ursuline Senior Services is continuing to engage in a quality standards process with the Allegheny County Area Agency on Aging.

Each year, we develop a Quality Improvement Plan (QIP) to identify areas where growth and development will occur. In addition to our QIP for our Community-Based Options (CBO) program, we also develop a plan for our Information and Referral (I&R) program.

For this current year, the CBO and I&R programs will be working on several initiatives. These are:

Connecting with the Community

Our I&R program will engage in one community-based event each month, to educate the public on aging programs and to assist individuals in accessing a variety of services. The I&R staff will also begin exploring community resources for information sharing and share these resources with agency staff. They will also engage in outreach activities through presentations, including arranging benefits clinics and memory screenings.

Consumer Focused/ Supporting Consumer Understanding

In this area, the goal of our CBO plan is to increase consumer understanding of services and processes by providing consumers with an informational binder, with concise and elemental information, to be updated on an on-going basis. This informational binder will serve as a reference guide for consumers, as well as a central record of the consumer’s case information to be retained. The binder will include areas such as contact information, service and program specifics, and the role of the care manager.

Our 2010 Quality Improvement Plans outline activities which will take place this year, but will not cease upon the completion of the plan. The activities, tools and processes developed from the plan will become an integral part of how we connect with and support consumers andworkwith the community every day for years to come!