At a Glance: Community-Based Options Quality Improvement Plan (QIP) Update

Additional Information

For related information please view our quarterly newsletter.
Summer 2007 Newsletter

Archived Articles

03/30/2010 - Jack Flora
03/30/2010 - Carol Gradkowski
03/30/2010 - Outstanding Volunteer of the Year Finali...
03/30/2010 - Service Coordination Expands to Marian P...
03/30/2010 - Relocation Support for Seniors
03/30/2010 - 2010 Quality Improvement Plans Underway
03/30/2010 - Senior Companion Program
03/30/2010 - PSO 2010 Community Partners Concert Feat...
12/28/2009 - In Memory of Mary Anne Kelly
12/28/2009 - 2009 Quality Improvement Plan

To date, our progress on the QIP has included:

• Working with staff to examine employee benefits as a means to increase retention. This has resulted in benefits such as some paid time off for maternity leave, a new Employee Assistance Program, and a new Personal Expense Reimbursement System for health-related financial assistance.
• Offering an option for some staff to work from home one day a week, or work four 10-hour days.
• Enhancing peer training and learning opportunities.
• Implementing a new quality assurance survey designed to assist us in determining not only consumer satisfaction with services, but measuring the impact these services have had on their lives.

In a very interesting part of our QIP process, a staff satisfaction survey was conducted and revealed some very positive information:

• 97% of staff were satisfied with their jobs.
• 54% of staff accepted the position because it was the job they wanted.
• 80% of staff remain at Ursuline because they enjoy their jobs.

Throughout the year, we will continue to provide updates on our QIP and we hope that you enjoy reading about our progress.